We want you to feel completely confident bringing Lumascent into your home. That’s why every eligible diffuser comes with a 30-Day Home Trial.

Use it in your space, experiment with different rooms and intensity settings, and see how it fits into your everyday routine. If it’s not right for you, you can return it within 30 days for a refund of the diffuser purchase price.

How the trial works

1. Order your diffuser
Your 30-day trial begins on the day your order is delivered.

2. Try it at home
Use your diffuser as intended. Adjust the scent intensity, move it between rooms and give yourself enough time to experience it properly.

3. Let us know within 30 days
If you decide it isn’t right for you, email us at shop@lumascent.au within 30 days of delivery and include your order number in the email. We’ll provide you with return instructions and a prepaid return shipping label.

4. Return your diffuser
Once the diffuser has been returned to us and confirmed to be in good working condition, we’ll refund the purchase price of the diffuser to your original payment method within 5 business days.

Return conditions

• The 30-Day Home Trial applies to the diffuser purchase price only.
• Return postage is covered by Lumascent. We’ll provide you with a prepaid return shipping label.
• Your diffuser must be returned in good working condition. Normal signs of reasonable use during the trial are completely acceptable.
• Damage caused by misuse, accidents or improper handling is not covered under the Home Trial.
• The Home Trial applies only to diffusers purchased directly from lumascent.au
• The offer is limited to one 30-Day Home Trial per customer.

Faulty or damaged products

The 30-Day Home Trial is designed for customers who simply decide the diffuser isn’t right for them.

If you believe your diffuser is faulty, defective or damaged, it may instead be covered under our Warranty Policy. Please contact us and we’ll help resolve the issue.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this 30-Day Home Trial Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.