Refund policy

Return and Refund Policy

At Lumascent, we are committed to ensuring that you are fully satisfied with your purchase. If you are not completely happy, we offer a 21-day return policy, which allows you to request a return within 21 days of receiving your item.

Eligibility for Return:

To be eligible for a return, the item must be in its original condition, unused, unworn, and in its original packaging. A valid receipt or proof of purchase is required for all returns. Products that are faulty may also also be returned within the 21 day window. 

How to Initiate a Return:

To initiate a return, please press the Contact button in the website menu or simply email "shop@lumascent.au". We will provide you with all the necessary details, including the return address, instructions, and a return shipping label if your return is approved.

Damages and Issues:

All items are inspected upon arrival. If the item is damaged, defective, or incorrect, unfortunately we will be unable to process your refund. 

Additionally, returns are not accepted for sale items or gift cards. If you have concerns about an item, please contact us directly for clarification.

Exchanges:

To exchange an item, we recommend completing a return for the original product and placing a separate order for the new item you wish to receive.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at "shop@lumascent.au"