Yes, when used as directed, Lumascent fragrance oils are completely free of Phthalates and Parabens, and won't leave any residue on your surfaces. As animal lovers ourselves, the wellbeing of your pets is at the heart of how we formulate our scents. That said, every pet is unique, so it's always worth observing their when introducing a new fragrance in your home.

Running on a medium setting for around 8 hours daily, refills typically last about 30 days. The easiest way to get the most out of your refill is by creating a custom schedule in the ScentMasterPro app, ensuring your diffuser only runs when you're home, saving fragrance while you're out at work or away.

We highly recommend using only Lumascent refills with your diffuser. Our fragrances have been specifically crafted to work with cold air diffusion technology, ensuring the best performance and scent experience. Using oils not designed for this technology can affect the way your device functions and may cause damage.

Cold air diffusion works by using pressurised air to break fragrance oils into tiny micro-particles and disperse them evenly around your space, no heat, no water, no mess. This means the fragrance stays true to how it was intended to smell, giving you a cleaner and longer-lasting scent. Unlike candles or reed diffusers, there's no dilution, no residue, and no compromising on quality.

At Lumascent, our fragrances are a carefully crafted blend of high-quality essential oils and pure, safe synthetics. We use essential oils at the heart of every scent, and where an essential oil is known to cause sensitivities, raises sustainability concerns, or hasn't received safety clearance, we complement it with responsibly selected synthetics as a safe alternative. We voluntarily hold ourselves to strict health and environmental standards - going above and beyond what's required. Every ingredient across our range is fully approved by IFRA (International Fragrance Association), so you can fragrance your home with complete peace of mind.

Yes, the Smart Scent Diffuser does need to be plugged in to operate. That said, thanks to the 100m² coverage of our Smart Scent Diffuser, you won't find yourself needing to move it around. One well-placed device is all it takes to keep your whole space smelling incredible - simply plug it in and you're set.

Yes, your Lumascent Smart Scent Diffuser is covered by a 1-year warranty from the date of purchase.

Our diffusers are built to last and we stand behind their quality, which is why we offer a warranty for added peace of mind.

For more details, please visit our Warranty Page.

If you ever need a hand, our help centre covers the most common setup and device queries to get you back on track quickly. If you're still stuck, our team is always here to help, don't hesitate to get in contact.

Contact our Customer Care Team right away for a fast replacement resolution.

Lumascent prioritises safety with FCC and RoHS certified diffusers and fragrance oils designed by perfumers under strict IFRA requirements.